Return Policy

Customer satisfaction is our top priority. While we ensure the highest quality of products, we understand that issues may occasionally arise. That's why we've made our Return Policy simple and fair.

Return Eligibility

You may return a product if:

• You received a damaged, defective, or wrong item.
• The product is significantly different from what was described.
• You notify us within 24 hours of receiving the product.

Non-Returnable Items

• Used or damaged items caused by customer mishandling
• Items without original packaging or tags
• Change of mind after delivery
• Personal care, hygiene, or perishable items

How to Request a Return

1. Contact our support team via WhatsApp or phone within 24 hours.
2. Share your order number and clear photos or videos of the issue.
3. Our team will verify and arrange a pickup or replacement if eligible.

Replacement or Refund

• If eligible, we will arrange a replacement at no extra cost.
• If a replacement is not available, we'll process a full refund via your preferred method.

Note: We do not accept advance payments. All purchases are delivered Cash on Delivery (COD) to ensure your safety and confidence.

For any return issues, please reach out to our support team:
Phone: 09613828081
WhatsApp: 01871600600
Website: dutyfreeshopbd.com